Refunds & Returns Policy

If you are looking to return your order due to the wrong colour, wrong size, or simply a change of mind, we’re here to help!

We are happy to offer a refund provided that:

1. The item is unwashed and in its original condition as purchased.

2. The item is not a gift card or personalised item (custom name patches cannot be returned, refunded, or exchanged).

3. The item is returned within 60 days of your order being delivered.

To initiate a return or exchange, please email us at sales@leashora.co.uk.

If your return is approved, you’ll be emailed a return postage label along with step-by-step packing instructions. Simply pack your item securely, attach the label, and drop it off with the specified carrier.

Once your return has been received and processed, your refund will be issued promptly. Please allow 7–10 business days for your financial institution to post the credit to your original payment method.

Bundles & Kits

If you would like to return any items from a bundle or kit purchase, the remaining items you keep will be recalculated at full price to determine your refund amount, as the bundle discount will no longer apply.

If you would like to exchange an item for a different size, you may return the original item and we will honour the bundle price for your replacement purchase. Please note that this does not apply if you choose a different colour or product.

Custom name patches are personalised items and cannot be returned, refunded, or exchanged, as they cannot be restocked.

Faulty or Damaged Items

If any item you receive is faulty or damaged, please email us within 7 days of receiving your order. Be sure to include details of the issue and, where possible, photographs showing the fault or damage.

After reviewing your request, we will provide a return postage label so the item can be returned to us.

Please note that due to product availability, we cannot guarantee that the original item, size, or colour will be in stock. If the original item is available, we will send a replacement. If it is unavailable, we will contact you to discuss alternative options, including a replacement item of equal value or a full refund (including original shipping costs).

Warranty & Guarantee

At Leashora, we take pride in the care, attention, and quality that goes into the design and production of our products. Our products are made using durable, high-quality materials; however, they are not indestructible.

We guarantee our products against defects in materials and workmanship at the time of purchase. If you experience an issue with any of our products, please email us with details and photographs of the problem.

Warranty claims must be submitted within 30 days of purchase. Claims submitted after this period may not be eligible for replacement.

Please inspect all products for signs of wear before each use.

Our warranty does not cover normal wear and tear. Any claims made after 60 days may be considered normal wear and tear and may not qualify for warranty coverage.

Leashora is not responsible for any injury, loss, or damage resulting from the use or misuse of our products.